Order, Delivery and Returns

Full Home Interiors

1. Order Fulfilment & Payment

Your full home interior design & furnishing order gets fulfilled in 3 steps: 1. Design 2. Manufacture 3. Delivery & Installation

Design

To initiate the design for your full home interiors, you need to pay an Advance of Rs. 15,000/- for 1BHK or Rs. 30,000/- for 2BHK or Rs. 45,000/- for 3BHK or Rs. 60,000/- for 4BHK and Rs. 75,000/- for Villa. This amount is adjusted against the final order value. After the final designs & furniture are approved by you, a Final Estimate is prepared and put forth for your approval. You need to pay an Advance of 50% of the Final Estimate Amount for production to commence.

Manufacturing

We will take up to 30 days to complete production. We will intimate you once your order is manufactured and ready for dispatch, at this point of time you need to pay the remaining 50% of the Final Estimate Amount (minus the advances paid at the pre-production stage).

Delivery & Installation

Within 7 days of the receipt of the Full Payment, your furniture will be dispatched from our factory to your site. The site has to be “ready” for us to commence installation (False Ceiling, Flooring, Stone Cladding or any other site works must be completed and live electrical connection is required). It takes 5-7 days for us to complete installation of modular wardrobes and modular kitchen. However, in case of complete home furnishing orders, it may take a few more days depending on the extent of work required.

2. Cancellation

In case you are not satisfied with the design services availed by you, you can cancel your order with us and buy any readymade product listed in our website against the Advance paid by you. We will not refund the Advance under any circumstances. We will not entertain cancellation at any other stage of the order, your full home interior design & furnishing order is customized as per your request.

3. Warranty

In the unlikely event that any of our products has a manufacturing defect after installation, please be rest assured – we have a warranty on all our products (5 years on Modular/Solid Wood Furniture & 3 years on Sofas). Please send us an e-mail on wecare@customfurnish.com with photographs of the defect and we will revert within 3 business days on the corrective action to be taken to rectify the defect.


Curtains

1. Order & Payment

You can order up to 15 samples online for a 100% refundable fee of Rs. 500 before buying the curtains. The sample kit is delivered at your doorstep and comprises fabric samples, a measuring tape, and a general instructions manual. Once you return the sample kit, we refund your Rs. 500 irrespective of whether you buy curtains from us or not. You can place the order for curtains by making the online payment. As the curtains are stitched to your order, you need to pay the entire amount upfront.

2. Delivery

We deliver the sample kit to most places in India within a week of order receipt. For the actual curtains, we take 14 business days to ship your order from the factory because every curtain needs to be stitched and customized as per the order. The delivery time depends on your location. We send the tracking updates once we ship the curtains. You can track your order by checking online.

3. Return & Exchange

Since curtains are made to your specific order, we won't be able to accept returns or exchanges on the curtains. In the unlikely event if any manufacturing defects are found, please email us at wecare@customfurnish.com with the photographs of the defects within 2 business days of delivery. Please ensure that the curtains are unused and all the tags and labels are intact if the curtains need to be replaced. Once the claim has been validated, we will replace the defective curtains with the new ones of the same kind.

Sample kit for curtains

To return the sample kit, please email us at wecare@customfurnish.com with the order ID for samples. We will send someone to collect the sample kit from you. Ensure that you put all the elements of the samples kit including the measuring tape in the envelope provided by us. We will refund the fee within one week of receiving the sample kit.

4. Warranty

Thers is no warranty on Curtains & Blinds.

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